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COVID-19 Update August 18/20

We have noticed that in the past month or so that there has been an uptick in delayed shipments to the US with USPS. Please note the following from www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page
“Mail and parcels destined to all regions of the United States of America continue to be delivered. However, Canada Post and our partner, the United States Postal Service (USPS) are experiencing unprecedented volume across our networks. The increased volume combined with modified processes to protect employees and the public from the spread of COVID-19 are resulting in significant delays. The cumulative delays during processing in Canada and the U.S.A. are adding 5-7 days to normal delivery times for all services.”

Please note the following normally expected delivery times below. Please add another week to all orders in the US before contacting us, as there is nothing we can do until then. We appreciate your patience. Don’t worry, your package will arrive, it just might take a little longer.

UNITED STATES
POSSIBLE COVID DELAYS: Due to shipping delays caused by the Covid issue, please add up to 1 week to the estimated delivery times.
USPS Tracked Packet USA: 7 to 10 Business Days
Xpresspost USA: 4 to 5 Business Days

CANADA
POSSIBLE COVID DELAYS: Due to shipping delays caused by the Covid issue, please add up to 1 week to the estimated delivery times.
Canada Post Expedited: 2 to 7 Business Days

INTERNATIONAL
POSSIBLE COVID DELAYS: Due to shipping delays caused by the Covid issue, expect significant and unpredictable delays of 7 to 14 days or more.
MAIL SERVICE UNAVAILABLE TO SOME COUNTRIES: See www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page for an updated list of countries outside of the US and Canada that we can’t send shipments to at the moment.
When making your order (for international orders outside of the US and Canada), if you get an error that "There is no shipping option for the address you entered" and/or you are unable to obtain a shipping quote, then that means that Canada Post is currently not accepting shipments to your location. If you can obtain a shipping quote, you should be good to go, but international shipments will likely see delays. Either way, please let us know if you are having any difficulties and we will do what we can to help. We will make sure that any items you were wanting to purchase will be available when shipping to your location is again allowed.

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